Home / Warranty Policy

Warranty Policy

ALL POLISPORT PRODUCTS ARE BACKED BY THE POLISPORT GUARANTEE.

A Lifetime Warranty is activated from the date of purchase and provides coverage
for the entire lifespan of your Polisport item.

This Warranty extends only to the original retail purchaser, who must produce proof of purchase in order to validate any claim. This warranty is not transferable to anyone else.

WHAT DOES THIS WARRANTY COVER?

The Polisport Guarantee covers all parts of Polisport child bike seats to be free of defects in workmanship and materials.

WHAT MUST YOU DO TO KEEP THE WARRANTY IN EFFECT?

This warranty is only effective if:

  • Your Polisport product is completely and correctly assembled.
  •  Your Polisport product is used under normal conditions for its intended purpose, by a child that properly fits and the adult that is capable of controlling the child bike seat.
  • Your Polisport seat receives all the necessary maintenance and adjustments.

WHAT IS NOT COVERED BY WARRANTY?

This warranty does not include labor and transportation charges. All Polisport products are designed for general transportation and recreational use only. This Warranty does not cover normal wear and tear, normal maintenance items, personal injury, or any damage, failure, or loss that is caused by accident, improper assembly, maintenance, adjustment, storage, or use of the Polisport Child Seat.

This warranty will be void if your Polisport product is ever:

  • Used in any competitive sport
  • Modified in any other way
  • Ridden by more than one child at a time
  • Rented or used for commercial purposes
  • Used in a manner contrary to the instructions in the Owner's Manual. Polisport will not be liable for incidental or consequential loss or damage, due directly or indirectly from the use of this product.

Normal wear & tear parts are also NOT covered:

  • Footcups

FOR HOW LONG DOES THIS WARRANTY LAST?

You must receive prior authorization from Polisport Customer Service, before returning any product or parts. All other components are covered by a lifetime warranty from the date of purchase when properly assembled and used in a normal manner.

WHAT WILL POLISPORT DO?

We will replace, without charge to you, any component found to be defective by Polisport
with the same or a functionally equivalent part. 


CONSUMER MUST PAY ALL LABOR AND TRANSPORTATION CHARGES CONNECTED WITH THE REPAIR OR WARRANTY WORK.

HOW DO YOU GET SERVICE?

Call our Customer Service Department (8am - 4pm ET)
1.800.451.5368.